T&Cs and Covid-19 Information

Our response to Covid-19

The Old Vine has continued to operate in a limited capacity during the Covid-19 pandemic, providing accommodation for essential workers and operating a takeout service for the local community. Additional precautions relating to sanitisation of public areas and social distancing measures have been adopted in line with government advice. This advice is continually monitored and our procedures updated accordingly. With only six guest rooms to service our housekeeping team will take extra time to ensure your safety. On occasion this may mean a short delay to check-in – thanks for your patience

Accommodation: Standard Terms and Conditions

For non-promotional accommodation reservations made directly through the Old Vine’s website

Full payment is taken 24 hours ahead of arrival

Card details are taken to secure the reservation

A pre-authorisation check will be run on these card details at least seven days ahead of arrival to confirm validity. Should this check be returned as invalid we will attempt to contact you to provide new card details. If we have not been able to make contact within three attempts the reservation will be cancelled. Please therefore ensure you provide your best contact details in case we need to reach you

To avoid this scenario guests may opt to pay in full at the time of making their reservation. Please confirm in the Special Requests field if you wish to do this. Refunds are subject to a 3% admin fee

Cancellations/amendments: notice of cancellation must be received in writing by 12 noon the day before arrival to avoid charges. Cancellations must be emailed to reservations@oldvinewinchester.com Cancellations are not accepted over the phone

Cancellations received, at the latest, by 12 noon the day before arrival: no charge will be made

Cancellations received later than 12 noon the day before arrival: 100% of the booking charges due will be taken (except in the event of Covid-19 restrictions)

Dinner promotion: Terms and Conditions

Available exclusively for guests booking accommodation through the Old Vine’s website

A £5 supplement applies for steaks (per person), chargeable when dining

Exclusion dates: 19 November to 31 December 2020 inclusive (dates of the Winchester Christmas market)

Cannot be combined with any other promotion 

Stay Longer Pay Less Promotion: Terms and Conditions

Available exclusively for guests booking through the Old Vine’s website

Offer fully pre-paid at time of booking. No refund in the event of cancellation. If a reservation cannot be met due to Covid-19 restrictions we will transfer the reservation to a new date in the future

Cannot be used for reservations where guests change rooms during their stay

Applicable on new bookings only, made no earlier than 1 month ahead of arrival date

Valid for stays until 31 January 2021

Exclusion dates: 19 November to 31 December 2020 inclusive (dates of the Winchester Christmas market)

Cannot be combined with any other promotion 

Policy on allergens

Management, kitchen and front-of-house teams are all allergy aware. Whilst every effort is made to serve dishes as allergen-free when requested, cross-contamination risks cannot be eliminated entirely and therefore our food may be unsuitable for those with severe allergies or intolerances. Please ask to see our allergen-management documentation at the time of your visit. It is advisable to warn us of any special dietary requirements ahead of your visit

Policy on children

Children 6+ years are welcome in the restaurant at any time, and in the bar at lunchtime and during the day. Children under 6 can use the Little Minster Room, and outside spaces. Please note that, due to space restrictions, pushchairs cannot be accommodated indoors. A high chair is available for use in the Little Minster Room

Policy on pets

Pets are welcome in the bar and on the outside areas but are not permitted in the restaurant or hotel rooms